Airbnb
Published
May 23, 2025
What problem is the organization trying to solve?
As a platform built on trust, Airbnb leverages partnerships with subject matter experts and organizations to continually evolve its products, policies, and educational content for hosts, travelers, employees, and neighbors to support global efforts to end human trafficking and exploitation.
Why is this platform part of the solution?
In 2022, Airbnb launched its Trust and Safety Advisory Coalition (TSAC), a coalition of 22 U.S.-based and international organizations with deep expertise in trust and safety matters, including trafficking and exploitation. Airbnb works closely with TSAC on proactive solutions to support responsible hosting and positive stays.
How are the measures created and refined?
Airbnb collaborates with TSAC and other counter trafficking partners to provide the following:
Staff Training
● Airbnb has enrolled 30,000+ employee and partner learners to date in human trafficking awareness training created alongside TSAC partners.
● Partner-informed briefings help strengthen Airbnb’s defenses against potential traffickers.
Resources for Hosts, Guests, and Neighbors
● In collaboration with partners, Airbnb provides in-person educational sessions, virtual webinars, and online resources to support global efforts to combat human trafficking and child sexual exploitation in 50+ languages, with localized resources ahead of major events and in select geographies.
○ The Good Guest Guide,which included tips on spotting and reporting suspected situations of human trafficking, reached 700,000+ guests booked for the Paris Olympics and was translated in French, German, and English.
○ In 2024, 300+ hosts attended in-person and virtual webinars ahead of major sporting events in Colombia, the United Kingdom, Las Vegas, and other places.
Improved Policies Related to Trafficking and Exploitation
● Developed in consultation with partners, Airbnb’s dedicated solo traveler safety feature is available to guests in 50+ languages.
● Airbnb, with input from partners, redesigned its in-app Safety Center to make it easier for users to navigate.
● Airbnb’s 24/7 community support line has undergone improvements to increase efficiency in routing safety-related concerns to its dedicated Safety team.
● Airbnb, with partner input, updated a number of its platform policies related to trafficking and exploitation.
Airbnb
About the author
Michael Billet
Michael Billet, director of policy research for Employment Policy at the U.S. Chamber of Commerce, keeps members and internal Chamber policy staff abreast of pending labor, immigration, and health care legislation, as well as federal regulatory and subregulatory activities. He is also responsible for planning the Chamber’s annual workplace and community wellness forum.
